• WA-Alliance - what is this, why is this change being undertaken? Does it replace the Advisory Council, how will it be structured, will it still be responsible for the WA-Summit?

    A new organisation, the World Administrators Alliance (WA-Alliance) is a formal structure (a Non-Profit Trade (profession) Association) to replace the Advisory Council.The WA-Summit Advisory Council currently is an informal body that, under a voluntary Chairman, manages the WASummit event and the between summits research.

    The new WA-Alliance will enable responsiveness, resilience, and advocacy for the WA-Summits and the between WA-Summit tasks. The WA-Alliance will be responsible for the WA-Summit, which will retain its name.

    The WA-Alliance will be a formalised membership body which incorporates:

    • researching/finalising outcomes from WA-Summit discussions
    • managing WA-Summit events
    • fundraising/sponsorship
    • an advisory body to provide input and support

    More information on these changes can be found in the WA-Summit Advisory Council – Future report.

  • Why Administrators, why Alliance?

    Our intent in using the term “administrators” is that it speaks to the scope of practices and activities surrounding our roles as well as those essential to conducting business. For those in the administrative profession a significant issue is the huge number of titles both within countries and across the globe. Each country usually has its own preferred titles (for example: Personal or Executive Assistant, Office, Business or Management Assistant). These titles can appear unwelcoming to those who undertake general administration, for example administrative assistant, filing clerk, receptionist, etc, who do not hold such titles. However, whatever the title and tasks, the core of all these roles is administration. To administration, a range of other tasks from reception to accounts to full strategic partner reporting to a C-suite manager are added.

    If we look at a another profession having one word to describe a role for example:

    • An Accountant – this identifies that a person works with figures and finances but titles might be Chief Financial Officer, chartered accountant, forensic accountant, tax advisor, fund manager. However internationally they will be recognised for their skills base as an “accountant” generally.
    • Using Administrator in a similar context does not take away from our own specific title or the preferred titles within our country. Note also that the “Administrator of the United Nations Development Programme” is a very influential and respected position

    It is very hard to be heard as a cohesive group internationally if we do not have a single word which generally encompasses our work. Be proud of the overarching title as well as our own personal position title.

    The new structure needs to differentiate from the WA-Summit event so we chose a different but linked name. Some responses we received in our survey on the name choice are:

    • Alliance is an important word that gives the idea of this union of professionals around the world
    • Alliance is more global, inclusive, open
    • Alliance says what we are – an alliance of nations
    • The definition of Alliance covers exactly what the organisation model should be; relationship among people who have joined together to achieve a common purpose.

    These responses mirror the thinking of the Task Force working on the Future of the WA-Summit Advisory Council.

  • What is the World Administrators Summit?

    The World Administrators Summit (WA-Summit) is the 2-day working meeting of administrative professionals held every 2 – 4 years. The purpose of this global meeting is to … guide, influence and positively develop the profession.  This meeting is focussed on discussing topics of importance to all administrative professionals around the world.

    The topics are gathered through a global survey of those working in the profession, seeking matters that are reflective of the critical issues facing all administrative/office professionals.

    The topics discussed lead to an Outcomes document and feed into Administra The World Action Plan which is for administrative professional associations and individuals. Administra is a set of guidelines and not rules.

  • Where and when is the next WA-Summit?

    The 11th WA-Summit On-Line Business Session will be held on 30 August 2020.

    The next Face-to-Face WA-Summit is the 11th and will be held in Wellington New Zealand in May 2021.

  • Who can attend the WA-Summit?

    Formally appointed Delegates from every country in the world may attend. Each country may have no more than three Delegates. Most Delegates come from the professional association in that country for example: International Association of Administrative Professionals (IAAP), the International Management Assistants (IMA) or the Association of Administrative Professionals New Zealand Inc (AAPNZ). However some countries do not have an administrative professional association or their association does not wish to participate. Then an individual may apply to be a country Delegate. The Delegate Credentialing Form (in both Word and PDF) must be fully and properly completed before being submitted to the Chairman of the WA-Alliance Interim Council for acceptance and all criteria must be met, including sending through a photograph.

  • How can Associations select Delegates for the WA-Summit?

    It is up to each Association/Network how they select their Delegates. However, it can be helpful to hear how others have done this.

    • Some Associations believe that the leader and up to two others from the management group for that association should be the Delegates
    • Some Associations believe that there are members who have a specific interest in either the topics or the international collaboration skills who would make good Delegates
    • Some Associations do not wish to be involved at all and in that case if an individual wishes to apply to be a Delegate, to date that has been accepted. There may be some changes around this with the new WA-Alliance as there are more specific membership criteria required for a Non-Profit Trade Association.
    • Some countries do not have an association and so again an individual has been able to apply to be a Delegate. The same potential change applies with the new WA-Alliance.


    Each country may have three Delegates, the WA-Summit Advisory Council has observed that where an Association/Network has three Delegates the Association President/Chairman and two others fill these roles.

    However, this is a very good role for an Immediate Past President who brings experience, knowledge and understanding to the role but does not have the same responsibility for the day-to-day running of the Association/Network.

    We strongly suggest that at least one of those three Delegates is part of a succession plan so that information about the WA-Summit and WA-Alliance is gathered, developed and continues through the organisation rather than stopping with those who attend each two years.

    Many countries only have one or two Delegates and that is perfectly fine as well. Again it is worth noting the importance of succession for each country so knowledge is not lost to the Association/Network.


  • How can Associations share the information about the WA-Summit?

    Associations have their own methods of sharing information with their members. However, when it comes to information about the WA-Summit and the new WA-Alliance it can sometimes, incorrectly, be seen as information specifically for those who run the association, therefore not of great interest or importance to the members of that association.

    The information from the WA-Alliance and the WA-Summit is really important and valuable to every individual administrative/office professional. The topics being discussed should be discussed widely among Associations’/Networks’ members as it is their thoughts, experiences, and views, collected through a survey, which have led to those topics being selected.

    Once the topics have been selected and the Agenda formed, the Delegates are asked to research those topics within their own associations and networks. Members should also ask their Association/Network leaders for information on the topics and seek to provide input.

    The main aim is to ensure that all Delegates bring a well informed, truly representative opinion on the topics to the discussions at the summit. Associations/Networks can do this in a many ways, often using a combination of approaches. They can:

    • discuss and seek feedback on the topic at face-to-face regular meetings
    • convene specific focus groups from Association/Network members to discuss the topics
    • develop a survey (can be electronic e.g. Survey Monkey for free if under 10 questions, or written/emailed) to gather information from members
    • conduct a phone survey of members
    • ask members to seek input from administrative/office professionals they work with, if they are not members.


    After consultation, the Delegates within a country need to meet, discuss the information they have gathered, and determine how they are going to contribute to the discussions or vote on a specific matter. The Delegates discussing and agreeing is critical as where voting is required, each country may have only one vote, the Delegation Leader for a country is the only person who can vote.

    Once the summit has completed, a document is prepared setting out the outcomes reached at the discussions. The outcomes reached at the WA-Summit, or further research undertaken by Task Forces under the guidance of the WA-Alliance, are aimed at supporting the individual administrative/office professional in their day-to-day working life.

    The “Outcomes” document can be found on our website and the link is shared with; all Delegates, all associations/networks, and it is requested that they share it with all their members and wider networks.


  • Why should I or my country attend the WA-Summit?

    The WA-Summit is an international platform where peer-to-peer discussions are held on relevant topics which impact those working in the administrative profession. Hear from Delegates who attended the 10th WA-Summit in 2018 (Why Attend?).

    It provides an opportunity for each individual administrative professional to be heard and contribute to the recognition of their work as a profession. For the individual their participation is called for through responding to surveys and ensuring their country is present to represent their views.

    The discussions at a WA-Summit lead to outcomes which includes research to support those outcomes such as: the reports from the 2015 discussions: International Credentialing, International Networking and International Position Titles and from the 2018 discussion a White Paper on the Image of the Profession is being developed. The outcomes also lead to the development of tools of value to the administrative professional such as the new Skills Set Matrix being developed, templates to assist with personal and professional development and valuable information and tools to assist with the management of workplace harassment.

  • What countries have attended the WA-Summit?

    The largest WA-Summit was the 10th 2018 in Frankfurt where 22 countries participated with 41 Delegates.

    Due to Covid-19 the 11th WA-Summit has had to be split into two parts:

    1. The on-line Business Meeting 30 August 2020.
    2. The on-line Summit to be held on 8th & 15th May 2021.

    The 30 August Business Meeting was attended by 55 Delegates from 28 Countries.

    You can see the countries names on the Delegates Page

  • Who are the members of the WA-Alliance? Will the WA-Alliance be made up of representatives from around the world? How will they be selected and for how long?

    The members of the WA-Alliance will come from around the world, check out these three documents which are the initial communications and a structure diagram, setting out the initial intent.

    1. Delegate Communication WASummit Future – this was shared with Delegates prior to the WASummit in 2018 in Frankfurt. It was discussed and agreed that the ideas needed to be followed up.
    2. Future Model WASummit Consultation Document – this was sent out early 2019 to all the 2018 Delegates along with a survey on the process and the name. These FAQ’s came from that survey and these answers have been provided to the 2018 Delegates already.
    3. WAAlliance Diagram Vs2 – this is an initial model of how the WA-Alliance may be structured


    The actual details for the WA-Alliance have yet to be finalised. However:

    • Every country in the world may be incorporated into a region and each region may have a nominated number of representatives.
    • There may be similarity to the details of the current WA-Summit Advisory Council or there may be considerable change.
    • To get a good understanding of the current make-up of the Advisory Council check out the Advisory Council Membership and Terms of Reference.


    Details of how representatives will be selected are not yet finalised, however the Advisory Council ToR sets out how it is managed for the current Advisory Council. Also at present where the Advisory Council does not have all the skills required for the tasks that need to be undertaken, an appropriate person can be co-opted to fill that gap. As more details are developed and clarified that information will be shared and feedback sought when required.

    Do note that a founding principle of the WA-Alliance is that “this committee would be required to have multi-country (global) representation to establish equitable practices and shared accountability, ensuring that no one country would seize control or dictate the governance and/or management of the alliance, including fund management.”

    Details of how long representatives can serve on the WA-Alliance are not yet finalised. Currently, on the Advisory Council, there is a three year term with one roll-over for a second three year term.

  • Where will the WA-Alliance be located and how will it be funded?

    The United States of America was chosen as the country to register the WA-Alliance.  This is for two primary reasons:

    • The USA’s Non-Profit Trade Association is aimed at organisations founded and funded by associations and/or organisations representing a specific industry (trade); in this case administrators.
    • The International Association of Administrative Professionals (IAAP) recognises the value of the WA-Alliance to all administrators internationally and has a strong infrastructure and will provide support of benefit to the WA-Alliance.

    It is recognised that many countries in the world will have some law which the WA-Alliance could benefit from, but the support mentioned above will be critical to managing and running the WA-Alliance.

    The WA-Summit Advisory Council has been a loose voluntary body, with no specific “home”. It has been based in the country where the Chairman of the Advisory Council resides – currently New Zealand. With the WA-Alliance being registered as a Non-Profit Trade Association in the USA, it will have a “bed” with IAAP. However no single country (including the USA) will have control over the WA-Alliance.

    The WA-Alliance will require funding to cover initial set-up costs for example:

    • setting up the Trade Association
    • website set-up and maintenance fees
    • Survey Monkey license for research data gathering
    • research assistance, reviewers for research reports.

    To date many of the above costs have been funded through the personal generosity of the individuals involved.

    The WA-Alliance requires a diverse funding model likely to include sponsorships, strategic partners, association membership, etc. The Delegates at the 2020 Business Meeting gave the Interim Council support to propose membership fees and categories.

  • General Questions about the WA-Alliance

    Could there be a travel fund from the WA-Alliance to support those who could not otherwise attend the WA-Summit?

    This is a great idea and is something that the new WA-Alliance will try to work towards for the future. The desire is that every country should be able to send at least one Delegate to every WA-Summit every two years.

    Will the change to the WA-Alliance impact on an individuals relationship with IAAP?

    There is no plan or intention to affect the relationships of any individual with their own country professional association, be it IAAP or any of the others around the world. Nor will it affect any certifications or credentials you gain through your own association

    IAAP’s CAP exam – will there be a global credential to match up with this?

    The WA-Summit in Frankfurt, 2018, agreed to have a task force to work on a Skills Set Matrix. This matrix is to incorporate the data gathered by the International Credentialing Team between 2015 and 2021. The Matrix will show what the different role levels might be, what skills sets fit within those role levels and what qualifications and certifications are available to administrative professionals and where they fit within those role levels. This information will not take away from any qualifications/certifications that any individual holds. It will however, allow an individual to see where their qualifications fit and what qualifications/certifications they need to gain to assist them to work towards a specific level. This is a huge piece of work that is being undertaken by volunteers. It will be completed by 2021, but will be a living document, to be updated as data changes. It will be presented to Delegates at the Summit in May 2021.

  • Are you looking for new sponsorship for WA-Summit?

    As the WA-Summit is a non-profit making event and is run by dedicated volunteers, sponsorship is very important. The aim of sponsorship is to keep the cost of the WA-Summit registration down so that each country can afford to attend and can consider sending their full complement of three delegates. Without sponsorship this would not be possible. Sponsors get coverage in the countries that attend, in 2018 that was 22 countries from around the world. They also get exposure through this website and through our long-term strategic partnership with Executive Secretary Magazine.